Microsoft Online Services SLA
Sometimes as an architect for Microsoft services, we might be queried by the customer to understand the service level agreements by Microsoft.
Where to find the information?
The following URL provides the document which has SLA details for each online service Microsoft provides.
https://www.microsoftvolumelicensing.com/DocumentSearch.aspx?Mode=3&DocumentTypeId=37
How to search?
The documents are categorised based on language and each document has the SLA defined for all the services in one single document. All we have to do is search based on the language and view/download the document.
Once inside the document, view the table of contents and click on the appropriate service. Don’t forget to view the general terms, which explains a few important things before visiting the appropriate service.
